Terms and Conditions

Cancellation Policy

Early cancellation of more than seven days before hire/tour gains full refund. 

Cancellations within the 7 days of the hire/tour will be be refunded 80% of payment made and 20% will be kept as credit towards next adventure within 6 months. 

No refund within 24 hours of hire/tour. 

If cancelled within 24 hours - 50% of your booking payment can be credited towards a future hire/tour.

COVID-19 Refund Policy

If your booking is affected by a Covid-19 Level 4 or 3 lockdown, we will move your booking to another date, or provide a 100% refund.  Please bare with us during these times as there are many delays. We will do our best to contact you first to discuss alternative bookings or refunds.

Bike Ts & Cs

Hire charge continues until equipment returned to RAW (Riverside Adventures Waikato) base and no refund for early return.

On booking Hirer agrees to the following terms and conditions:

1. Hirer warrants that all members of the party are suitably fit and experienced to use the equipment hired and RAW shall not accept any responsibility in the event that the hirer and or any member of the hire party is unable to use the equipment for the full hire period.

2. If hirer requires shuttle pick up due to not completing their hire, there will be an additional charge.

3. Hirer responsible for the safe return of all equipment specified above undamaged and in the same good condition as upon commencement of hire.

4. Hirer responsible for ensuring that all members of the hire party use the equipment properly and safely and in compliance with good safe practice and the laws of New Zealand including use of safety equipment.

4a. Hirer agrees to always wear the provided bike helmet when riding (provided by RAW).

4b. Hirer agrees to always wear closed toe footwear.

4c. Hirer agrees to follow New Zealand road driving rules.

5. Children under 15 years to be accompanied by an adult at all times.

6. Hire will be refused or revoked at any time in the event that RAW determines at its sole discretion that the Hirer or any member of the hire party is under the influence of drink or drugs. (In that event no refund will be given).

7. Any damage, loss or injury to property/equipment/person not covered by New Zealand Accident Compensation or RAW insurance shall be the personal responsibility of the hirer for the whole of the hire party.  In the event of late return, damage or loss to equipment hired the Hirer authorises RAW to charge the cost of additional hire charges and/or remedying loss or damage of equipment to the Hirer’s nominated credit card.

8. At our sole discretion, RAW will endeavour to accommodate delays or changes to the period of hire and/or tour due to weather or other unforeseen circumstances, however, RAW is under no obligation to do so.

The Hirer is personally responsible for the safe and undamaged return of all equipment hired.

Kayak/Paddle Board Ts & Cs

Hire charge continues until equipment returned to RAW (Riverside Adventures Waikato) base and no refund for early return.

On booking Hirer agrees to the following terms and conditions:

1. Hirer warrants that all members of the party are suitably fit and experienced to use the equipment hired and RAW shall not accept any responsibility if the hirer and or any member of the hire party is unable to use the equipment for the full hire period. If hirer requires shuttle pick up due to not completing their hire, there will be an additional charge.

2. Hirer responsible for the safe return of all equipment specified above undamaged and in the same good condition as upon commencement of hire.

3. Hirer responsible for ensuring that all members of the hire party use the equipment properly and safely and in compliance with good safe practice and the laws of New Zealand including use of safety equipment (lifejackets etc -supplied by RAW). Kayaks/SUP’s are not to be used after half an hour after sunset unless on a guided Glowworm Tour.

4. Children under 15 years to be always accompanied by an adult.

5. Hire will be refused or revoked at any time if RAW determines at its sole discretion that the Hirer or any member of the hire party is under the influence of drink or drugs. (In that event no refund will be given.)

6. Any damage, loss or injury to property/equipment/person not covered by New Zealand Accident Compensation or RAW insurance shall be the personal responsibility of the hirer for the whole of the hire party. (Terms of RAW insurance available upon request). In the event of late return, damage or loss to equipment hired the Hirer authorises RAW to charge the cost of additional hire charges and/or remedying loss or damage of equipment to the Hirer’s nominated credit card.

7. At its sole discretion RAW will endeavour to accommodate delays or changes to the period of hire and/or tour due to weather or other unforeseen circumstances, however, RAW is under no obligation to do so.

The Hirer is personally responsible for the safe and undamaged return of all equipment hired.